RIO Principles

Our culture is critical to our results and basis for a successful cooperation. Our RIO (Leadership) Principles are intended to help us concretize our mindset and explicitly define what "our way of thinking" should be:

Customer Obsession

You start with the customer and work backwards.
You put yourself in the customer’s shoes, understand their needs and implement solutions accordingly.
You work hard to earn and keep customer trust.

Disagree & Commit

You respectfully challenge decisions when you disagree, even if it’s uncomfortable or exhausting.
You have conviction and are tenacious.
You do not compromise for the sake of social cohesion.
Once a decision is made you commit fully.

Founder’s Mentality

You act as if RIO is your company and push our initiatives as far as possible although we have corporate boundaries.
RIO FIRST, Team Second, your position third.
You never say, “That’s not my job”.
You make bold decisions and stick to them.
You think long term, invest sustainably and are resourceful.

Results Delivery

You are here to make an impact by creating happy customers, profitability and scaling revenues in the long term.
You are happy to develop relevant KPIs and to act on them.
You stop things that don't create value for RIO and act on the principle of “Stop starting, start finishing“.
You value progress over perfection as speed matters.
You have a sense when high-quality is required and where 80/20 is sufficient.
You "Copy with pride” when it makes sense.

Continuous Improvement

You promote continuous improvement in the company.
Through feedback and transparent handling of mistakes, you improve your results iteratively (build-measure-learn) and strive for reduction of waste.
You see learning and development as a continuous process for success.
You are curious about new opportunities and act to explore them.
You welcome and deal with feedback openly and constructively, seeing it as a gift.

Leadership Principles

Autonomy

You earn trust and create an environment where people feel safe to express their thoughts and opinions ensuring psychological safety.
You give people the support, space and freedom they need to perform at their best.
You work every day to create a more productive and high performing work environment.

Mastery

You develop and coach people and strive for situational leadership.
You promote diversity.
You raise the performance bar with every hire and promotion, recognize exceptional talent and willingly move them throughout the organization.
You create an environment that supports continuous learning.

Purpose

You have a clear vision and strategy for your team.
You provide clarity on how your team contributes to the bigger RIO story.